Business Unit Introduction:

Company helps clients plan, implement and manage an efficient, resilient, flexible IT infrastructure. Company is the partner of choice for infrastructure services – be it transformational outsourcing tied to business outcomes or integrated managed services or discrete services.

Who you are:

DWS – SD provides IT help desk support to end Users of a client/organization through Issue identification & In scope Troubleshooting .Technical services competency manages the clients IT environments & acts as the face of Technical support for the clients. Through the management of clients’ IT environments, the group seeks to improve, enhance & add value to Client business environment. Key services offered include : IT Service Desk : Level 1 , Centralized Technical support, Install- Move- Add- Change (IMAC Coordination), Enablement Services ,Parts & Inventory Management Services, Server Support, Service Delivery Planning, Network operations center (NOC), Application Support, IVR management, training , quality & Project Management/ Transition Services . Broadly, the Scope of support includes Incident Management, Business Application Support, Catch & Dispatch, Email & Web ticket Support 24x7x365 to its clients worldwide.

What you’ll do:

• High level application support.
• Monitor production environment for application generated alerts.
• Deployment, OS/DB upgrade checkouts including administrative tasks (forms, etc).
• Implement Incident Management Process to resolve incidents.
• Monitoring & checking the incidents for accuracy & correctness.
• Perform routine reports & escalate any anomaly detected.
• Taking knowledge transfer for new applications, documentation & cross training the team on the same
• To have regular calls with different/next level teams for new activities/updates, documentation & sharing with the team

How we’ll help you grow:
• You’ll have access to all the technical and management training courses you need to become the expert you want to be
• You’ll learn directly from expert developers in the field; our team leads love to mentor
• You have the opportunity to work in many different areas to figure out what really excites you

Required Technical and Professional Expertise:-
• Strong Customer Service Skills
• Good Verbal & Written Communication.
• Apt in Problem-Analysis.
• Good in Comprehension.
• Analytical.
• Empathetic.
• Committed to Quality.
• Eye for detail.
• Critical thinking.
• Ability to handle pressure situations
• Resilience & Flexibility
• Learning and knowledge enhancement
• Interpersonal Skills and Teamwork
• Ability to multi task.
• Graduation preferably in IT stream.
• Exposure of working on monitoring tools
• 24X7 operations, Incumbent will be required to work in rotational shifts, 5 days a week.

For more details and registration link, click the link for circular :: https://erp.aktu.ac.in/Attachments/Circular/11194t23ngpmf.pdf