Technical Support Representative

Bangaluru, Hyderabad, NCR
Posted 4 years ago

Business Unit Introduction:

Global Technology Services (GTS) helps clients plan, implement and manage an efficient, resilient, flexible IT infrastructure. GTS is the partner of choice for infrastructure services – be it transformational outsourcing tied to business outcomes or integrated managed services or discrete services.

Who you are:

DWS – SD provides IT help desk support to end Users of a client/organization through Issue identification & In scope Troubleshooting .Technical services competency manages the clients IT environments & acts as the face of Technical support for the clients. Through the management of clients’ IT environments, the group seeks to improve, enhance & add value to Client business environment. Key services offered include : IT Service Desk : Level 1 , Centralized Technical support, Install- Move- Add- Change (IMAC Coordination) ,Enablement Services ,Parts & Inventory Management Services, Server Support, Service Delivery Planning, Network operations center (NOC), Application Support, IVR management, training , quality & Project Management/ Transition Services . Broadly, the Scope of support includes Incident Management, Business Application Support, Catch & Dispatch, Email & Web ticket Support 24x7x365 to its clients worldwide.

What you’ll do

  • High level application support.
  • Monitor production environment for application generated alerts.
  • Deployment, OS/DB upgrade checkouts including administrative tasks (forms, etc).
  • Implement Incident Management Process to resolve incidents.
  • Monitoring & checking the incidents for accuracy & correctness.
  • Perform routine reports & escalate any anomaly detected.
  • Taking knowledge transfer for new applications, documentation & cross training the team on the same
  • To have regular calls with different/next level teams for new activities/updates, documentation & sharing with the team

How we’ll help you grow:

  • You’ll have access to all the technical and management training courses you need to become the expert you want to be
  • You’ll learn directly from expert developers in the field; our team leads love to mentor
  • You have the opportunity to work in many different areas to figure out what really excites you

Required Technical and Professional Expertise:-

  • Strong Customer Service Skills

Good Verbal & Written Communication.

  • Apt in Problem-Analysis.
  • Good in Comprehension.
  • Analytical.
  • Empathetic.
  • Committed to Quality.
  • Eye for detail.
  • Critical thinking.
  • Ability to handle pressure situations
  • Resilience & Flexibility
  • Learning and knowledge enhancement
  • Interpersonal Skills and Teamwork
  • Ability to multi task.
  • Graduation preferably in IT stream.
  • Exposure of working on monitoring tools
  • 24X7 operations, Incumbent will be required to work in rotational shifts, 5 days a week.
  • Eligibility Requirements: – Comfortable working in Rotational Shifts.

For more details and registration link, click the link for circular ::

Job Features

Job CategoryService
EducationMCA with any Bachelor’s Degree
Next Drive06/02/2019

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