Technical Graduate Trainee | 2020 & 2021 Batch

Full Time
Posted 1 year ago
Status: Open


NTT DATA – a part of NTT Group – is a trusted global innovator of IT and business services headquartered in Tokyo. We help clients transform through consulting, industry solutions, business process services, IT modernization and managed services. NTT DATA enables clients, as well as society, to move confidently into the digital future. We are committed to our clients’ long-term success and combine global reach with local client attention to serve them in over 50 countries.

Job Description

Responsible for providing telephone/email/chat, online social media and remote diagnostic technical support of desktops, portables, peripherals (e.g., printers, projectors, etc.) and software custom or off the shelf software – industry or proprietary. Answers questions about installation, operation, configuration, customization, and usage of assigned products. Responsible for following defined policies & procedures (e.g. verifies warranty entitlement, etc).Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures. Documents problems in the support solution database for diagnostics and solution implementation.

Key Responsibilities

Principal Responsibilities :
 Resolves complex issues forwarded by other team members (e.g. executive technical escalations).
 Solves problems for customers with challenging expectations (often escalated or irate).
 Maintains/builds relationships with other groups that impact the technical aspect for phone support (e.g. tool content teams, product group).
 Participates with leaders to determine focus areas for technical improvements (e.g. establishes targeted mentoring programs, consults on incentives related to technical performance).
 Excels at tolerance for processes and people.
 May coach team members in achievement of metric results.
 Excels at recognizing internal and external customer’s needs and expectations
Required Skills :
 Time management skills Knowledge of job associated database, software and documentation Problem solving skills Results driven Mentoring and coaching skills Strong technical aptitude; troubleshooting skills
 Good communication Skills
 Good Written Skills
 Good Typing Skill ( Added on advantage)
 Fair understanding about operating system. Must have been worked on at least a couple of operating systems
 Basic Understanding of networking.

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Job Features

Job CategoryIT
Cost to Company (CTC)3 LPA
Training Period6 Months
Salary / stipend paid during training12000/- PM
Eligible Department and ProgramB.Tech (CS/IS/IT/ECE/EEE) 2020 &2021 batch