Technical Consultant – Associate

Posted 3 years ago
Status: Open

Job Description

  • The candidate applying for “Technical Consultant – Associate” will be deployed to maintain and monitor Hitachi Vantara’s customer environments which host business critical applications, databases, servers, OS, Storage arrays, SAN & other network devices, Backup servers and associated IT Infrastructure components
  • They will be responsible for the day-to-day support, maintenance, monitoring and reporting health, availability, performance and other KPIs for the various IT Infrastructure components for the assigned customer account(s) by following the established guidelines
  • Check for alerts, create incidents for alerts, “log & pass” incidents assigned to ticketing queues for further troubleshooting and mitigation actions by support teams
  • Open and manage 3rd-party support tickets with guidance from Level-3 support teams
  • Coordinate work with 3rd party vendors and Hitachi Vantara support teams with guidance from Level-3 support teams
  • Monitor incidents, service request ticket queues and escalate tickets to Level-2 & Level-3 support teams
  • Provide daily, weekly and monthly reports to various support teams, stakeholders and requestors as needed
  • Create and modify support documentation for daily ticket management, BAU/RUN activities, work-instruction documents and standard operating procedures with guidance from Level-3 support teams
  • Follow the established policies, procedures and practices defined by Hitachi Vantara
  • Identify and provide suggestions on continuous improvement initiatives within the assigned account(s).

Key Responsibilities

  • Business acumen
  • Strong domain knowledge and experience
  • Problem solving & Analytical skills
  • Excellent communication skills
  • Flexible, proactive approach
  • Team player
  • Aware of technology trends
  • Keen interest in hobbies & sports
  • Ability to continue learning
  • Well-versed in current affairs
  • Reading habit
  • Smart candidates having all round awareness

Link to circular:

Job Features

Job CategoryService
Eligible Department and ProgramB. Tech (CSE, EE [Electrical & Electronic Engineering], IT) of batch 2020
Specific Eligibility requirement (Please mention)70 % aggregate / 7 GPA or more in B.Tech ( with no backlogs)
Cost to Company (CTC)4.34 LPA