Job Description
- The candidate applying for “Technical Consultant – Associate” will be deployed to maintain and monitor Hitachi Vantara’s customer environments which host business critical applications, databases, servers, OS, Storage arrays, SAN & other network devices, Backup servers and associated IT Infrastructure components
- They will be responsible for the day-to-day support, maintenance, monitoring and reporting health, availability, performance and other KPIs for the various IT Infrastructure components for the assigned customer account(s) by following the established guidelines
- Check for alerts, create incidents for alerts, “log & pass” incidents assigned to ticketing queues for further troubleshooting and mitigation actions by support teams
- Open and manage 3rd-party support tickets with guidance from Level-3 support teams
- Coordinate work with 3rd party vendors and Hitachi Vantara support teams with guidance from Level-3 support teams
- Monitor incidents, service request ticket queues and escalate tickets to Level-2 & Level-3 support teams
- Provide daily, weekly and monthly reports to various support teams, stakeholders and requestors as needed
- Create and modify support documentation for daily ticket management, BAU/RUN activities, work-instruction documents and standard operating procedures with guidance from Level-3 support teams
- Follow the established policies, procedures and practices defined by Hitachi Vantara
- Identify and provide suggestions on continuous improvement initiatives within the assigned account(s).
Key Responsibilities
- Business acumen
- Strong domain knowledge and experience
- Problem solving & Analytical skills
- Excellent communication skills
- Flexible, proactive approach
- Team player
- Aware of technology trends
- Keen interest in hobbies & sports
- Ability to continue learning
- Well-versed in current affairs
- Reading habit
- Smart candidates having all round awareness
Link to circular: https://erp.aktu.ac.in/Attachments/Circular/144295hrpebyh.pdf
Job Features
Job Category | Service |
Eligible Department and Program | B. Tech (CSE, EE [Electrical & Electronic Engineering], IT) of batch 2020 |
Specific Eligibility requirement (Please mention) | 70 % aggregate / 7 GPA or more in B.Tech ( with no backlogs) |
Cost to Company (CTC) | 4.34 LPA |