Job Description

• The candidate applying for “Technical Consultant – Associate” will be deployed to maintain and monitor Hitachi Vantara’s customer environments which host business critical applications, databases, servers, OS, Storage arrays, SAN & other network devices, Backup servers and associated IT Infrastructure components
• They will be responsible for the day-to-day support, maintenance, monitoring and reporting health, availability, performance and other KPIs for the various IT Infrastructure components for the assigned customer account(s) by following the established guidelines
• Check for alerts, create incidents for alerts, “log & pass” incidents assigned to ticketing queues for further troubleshooting and mitigation actions by support teams
• Open and manage 3rd-party support tickets with guidance from Level-3 support teams
• Coordinate work with 3rd party vendors and Hitachi Vantara support teams with guidance from Level-3 support teams
• Monitor incidents, service request ticket queues and escalate tickets to Level-2 & Level-3 support teams
• Provide daily, weekly and monthly reports to various support teams, stakeholders and requestors as needed
• Create and modify support documentation for daily ticket management, BAU/RUN activities, work-instruction documents and standard operating procedures with guidance from Level-3 support teams
• Follow the established policies, procedures and practices defined by Hitachi Vantara
• Identify and provide suggestions on continuous improvement initiatives within the assigned account(s).

Key Responsibilities

• Business acumen
• Strong domain knowledge and experience
• Problem solving & Analytical skills
• Excellent communication skills
• Flexible, proactive approach
• Team player
• Aware of technology trends
• Keen interest in hobbies & sports
• Ability to continue learning
• Well-versed in current affairs
• Reading habit
• Smart candidates having all round awareness

Link to circular: https://erp.aktu.ac.in/Attachments/Circular/144295hrpebyh.pdf