Job Description

Front line, technically-aware customer service agents who demonstrate excellent customer care skills (e.g. owning, driving, communicating/updating and all 5 BT values) such that customers that they call/call them are left ‘delighted’ with the experience.

Front line, technically-aware customer service agents who demonstrate excellent customer care skills (e.g. owning, driving, communicating/updating and all 5 BT values) such that customers that they call/call them are left ‘delighted’ with the experience.

Key Responsibilities: 

• Works on the customer service helpdesk and answer and pro-actively make calls to resolve customer issues.
• Manage supplier activities (e.g. really driving/escalating 3rd party agents to dispatch and repair faults to meet our service level agreements).

Specific Eligibility requirement (Please mention)

• Understand the BT products and services that they represent to a solid ‘basic’ level (e.g. same as Sales employees) and in-depth BT’s operational/service processes.
• Due to the technical nature of their work, 3-4 months of formal training is required and these people are not ‘script-driven’ call centre types.
• Pan Card/ Aadhar Card/ Passport Photograph

Link to circular: