Job Description:

• Adhering to SLAs defined by the business/client
• Helping team members in case of Technical/Operational Problems and Issues
• Handling Incidents related to backups
• Raising Change Requests for approvals and implementing the change accordingly
• Troubleshooting technical issues related to backups
• Ensuring that the processes are adhered to while working on any problem incident/change request
• Responsible for successful completion of Installation and configuration of backup software upgrades/patches etc.
• Responsible for building / maintaining a test environment along with the team
• Improves and maintains customer and employee satisfaction by the way of quality in the day to day tasks
• Suggesting new technologies and design changes as and when applicable
• Contributing to the overall Backup/Restoration Strategy for 24×7 operation support

Interpersonal skills:

• Time management skills, flexible and adaptable.
• Excellent communication skills (verbal & written)
• Excellent presentation skills
• Ability to work in a culturally diverse environment and get along fairly well with people from different nationalities is also a plus.
• Problem Solving and Decision-Making – Working with others to identify, define and solve problems, which includes making decisions about the best course of action.
• Team Player: As most of the jobs involve working in one or more work groups, you should have the ability to work with others in professional manner to achieve a common goal.

Note- Student must have Passport and PAN card (if not having, please suggest to apply for these documents immediately.

Link to circular: https://erp.aktu.ac.in/Attachments/Circular/13209tw1tnspd.pdf