About Vodafone Idea Limited

Vodafone Idea Limited, doing business as Vi, is an Indian telecom operator with its headquarters based in Mumbai and Gandhinagar. It is a pan-India integrated GSM operator offering 2G, 4G, 4G+, VoLTE, and VoWiFi services

Job Designation

Executive Trainee- Retail (Store Manager )

Job Description

Store Management

• Ensure adherence to store processes in terms of documentation and systems
• Ensure infrastructure / store upkeep
• Maintain availability of stock at the store while adhering to norms
• Ensure appropriate placement of pop-ups and product displays at store

Marketing

• Execute marketing, branding and promotion activities
• Ensure fliers/ brand POS are available at store
• Resolve channel-specific issues within specific timelines

People

Resolve store-specific issues within specific timelines

Keep employee-retention and motivation levels high through regular reviews and performance streamlining of both on-roll and off-roll employees

• Identify gaps in performance of immediate team and ensure training to bridge the same

HSW Compliance ·

Ensure that the HSW norms are adhered to

Sales

• Achieve sales target for all products (Voice-Post-paid/ prepaid, data, VAS, handsets etc.) at a Vodafone store
• Ensure and monitor quality of acquisition through the store
• Revenue
• Deliver revenue targets for the store
• Increase revenue per footfall by aiding customers’ purchase decisions
• Achieve profitability (Return on investment) targets for the store
• Minimize losses from pilferage (wastage) and shrinkage (unidentified losses

Customer Service

·  Manage churn and achieve customer satisfaction for walk-in customers

Circular Link:- http://fms.aktu.ac.in/Resources/Attachments/Circular/19947rym33ykn.pdf